HELLOMAPPY TERMS OF SERVICE
End User License Agreement & Legal Disclaimer
Effective Date: February 1, 2026
Operated by: Arx Capital LLC d/b/a HelloMappy
State of Formation: North Carolina
1. Acceptance of Terms
By accessing or using HelloMappy’s software platform, dashboards, automation tools, messaging systems, integrations, websites, or related services (“Services”), you (“Customer,” “User,” or “Subscriber”) agree to be legally bound by these Terms.
If you do not agree, you may not use the Services.
These Terms form a binding agreement between you and Arx Capital LLC d/b/a HelloMappy (“Company,” “we,” “us,” or “our”).
2. Description of Services
HelloMappy provides subscription-based reputation management and automation tools, including but not limited to:
Automated or templated response tools
Social synchronization features
Lead response automation (including SMS and call-triggered automation)
QR code generation
Web chat functionality
AI-assisted messaging
Reporting dashboards
HelloMappy is not a CRM, marketing agency, or legal/compliance advisory service.
You remain solely responsible for how you use the Services.
3. No Guarantee of Results
You acknowledge:
No guarantee of increased reviews
No guarantee of improved ratings
No guarantee of revenue growth
No guarantee of lead conversion
No guarantee of platform approval or continued listing
Outcomes depend on factors outside our control.
4. Platform Compliance Responsibility
You are solely responsible for compliance with:
Google Business Profile policies
FTC regulations
CAN-SPAM Act
TCPA
A2P 10DLC rules
State consumer protection laws
Data protection laws
HelloMappy does not engage in review gating or suppression.
You agree to indemnify and hold harmless the Company for penalties, fines, suspensions, or bans resulting from your misuse.
5. Automated & AI Content Disclaimer
Certain features may generate automated or AI-assisted responses.
You acknowledge:
AI content may contain errors
You are responsible for reviewing responses
We are not liable for tone, interpretation, or reputational impact
AI does not replace legal or professional advice
Automation is enabled at your own risk.
6. Telecommunications & SMS Consent
If using SMS or call-triggered features, you represent that:
You have prior express consent
You maintain opt-in and opt-out compliance
You comply with carrier and A2P 10DLC rules
7. Third-Party Integrations
We integrate with third-party platforms including:
Google Business Profile
Social media platforms
Messaging providers
Hosting platforms
We are not responsible for:
API changes
Policy updates
Platform suspensions
Data loss caused by third parties
8. Subscription Terms
Billing:
Monthly billing in advance
All payments non-refundable
No prorated refunds
Setup fees non-refundable
Renewal:
Subscriptions auto-renew unless canceled before renewal date.
Price Changes:
30 days notice prior to modification.
Failure to Pay:
May result in suspension or termination without notice.
9. No Refund Policy
Due to digital delivery:
No refunds
No prorated refunds
No refunds for dissatisfaction
No refunds for lack of results
Chargebacks constitute breach of agreement.
10. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for:
Lost profits
Lost revenue
Reputational harm
Platform suspensions
Data loss
Indirect or consequential damages
Total liability shall not exceed fees paid in the prior three (3) months.
11. Indemnification
You agree to indemnify and defend the Company from:
Lost profits
Lost revenue
Reputational harm
Platform suspensions
Data loss
Indirect or consequential damages
This obligation survives termination.
12. Data Responsibility
You retain ownership of your business data.
You represent that:
You have lawful authority to upload data
You have proper consent for communications
Your data does not violate laws
We are not responsible for data accuracy or backups after termination.
13. No Professional Advice
We do not provide legal, compliance, marketing, or financial advice.
14. Acceptable Use
You may not:
Send spam
Generate fake reviews
Manipulate ratings
Engage in fraud
Impersonate others
Violate consumer protection laws
We may suspend accounts at our discretion.
15. Termination
We may suspend or terminate for:
Terms violations
Illegal activity
Non-payment
Abuse
Upon termination:
Access revoked
No refunds
Data retention not guaranteed
16. Intellectual Property
All software, workflows, branding, and logic remain Company property.
You receive a limited, non-transferable, revocable license.
You may not reverse engineer, resell, or clone the system
17. Force Majeure
We are not liable for events beyond our control including outages, regulatory changes, or disasters.
18. Dispute Resolution
Governing Law: North Carolina
Venue: Moore County, North Carolina
All disputes resolved via binding arbitration.
No class actions permitted.
19. Modifications
We may update these Terms at any time. Continued use constitutes acceptance.
20. Disclaimer of Warranties
Services are provided “AS IS” and “AS AVAILABLE.”
All implied warranties are disclaimed
21. Entire Agreement
These Terms constitute the entire agreement between you and the Company.
22. Contact Information
PRIVACY POLICY
Effective Date: February 1, 2026
1. Overview
This Privacy Policy explains how HelloMappy collects, uses, and safeguards information.
2. Information We Collect
Information You Provide
Business information
Billing details
Email and login credentials
Uploaded customer contact data
Review responses
Social API tokens
Automatically Collected
⦁ IP address
⦁ Browser/device data
⦁ Usage logs
⦁ Access timestamps
Communications Data
⦁ SMS metadata
⦁ Call logs
⦁ Web chat transcripts
⦁ AI-generated logs
3. Role of Company
We act as a data processor for Subscriber-uploaded data.
You are the data controller.
4. Use of Information
Used to:
⦁ Provide Services
⦁ Process billing
⦁ Improve functionality
⦁ Enforce Terms
⦁ Comply with law
We do not sell personal information.
5. Data Sharing
Shared only with:
⦁ Payment processors
⦁ Hosting providers
⦁ SMS carriers
⦁ Legal authorities when required
6. Data Retention
Retained during subscription and as legally required.
May be deleted after termination.
7. Security
We implement reasonable safeguards including encryption and access controls.
No system is guaranteed secure.
8. User Obligations
You warrant lawful consent and regulatory compliance.
9. Children
Services not directed to individuals under 18.
10. Policy Updates
Continued use constitutes acceptance of updates.
11. Contact
SMS / TCPA COMPLIANCE ADDENDUM
Subscribers must:
⦁ Obtain prior express consent
⦁ Maintain opt-out mechanisms
⦁ Register A2P 10DLC campaigns
⦁ Honor unsubscribe requests
Subscriber assumes all TCPA liability.
Company is not responsible for messaging violations.
COOKIE POLICY
We use cookies for:
Authentication
Security
Analytics
Performance
Users may disable cookies via browser settings.
Some functionality may be impaired.
DATA PROCESSING ADDENDUM (DPA)
Company processes data solely to provide Services.
Data Categories May Include:
Names
Phone numbers
Email addresses
Review content
Communication logs
Security Measures:
Encryption in transit
Access control
Tenant separation
If Subscriber operates in healthcare or regulated industries:
No HIPAA Business Associate relationship unless separate BAA executed
Subscriber retains regulatory responsibility
CLICKWRAP ACCEPTANCE RECORD POLICY
System must store:
Full name
Business name
Email
IP address
Timestamp (UTC)
Terms version
Checkbox confirmations
Device/browser metadata
Retention: minimum 6 years.
Re-acceptance required upon updates.
AI AUTOMATION ACKNOWLEDGMENT TOGGLE
Before enabling automation:
[ ] I understand automated or AI-generated responses may be sent without manual review.
[ ] I accept responsibility for tone, legality, and compliance.
[ ] I understand automation may impact reputation and customer relationships.
System must log:
User identity
Timestamp
IP address
HelloMappy | 2026